Privacy policy

Privacy Policy

This Privacy Policy describes how Freedom Of Chaos (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from freedomofchaos.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you.

Information We Collect Directly from You

  • Basic contact details including your name, address, phone number, email

  • Order information including your name, billing address, shipping address, payment confirmation, email address, phone number

  • Account information including your username, password, security questions

  • Shopping information including the items you view, put in your cart or add to your wishlist

  • Customer support information including information you choose to include in communications with us

Some features of the Services may require you to provide personal information. Choosing not to provide it may limit your ability to use certain features.

Information We Collect Through Cookies

We automatically collect certain information about your interaction with the Services ("Usage Data") using cookies, pixels, and similar technologies. This may include device information, browser information, IP address, network connection, and interaction data.

Information We Obtain from Third Parties

We may obtain information about you from third parties such as:

  • Service providers that support our Site and Services (e.g., Shopify)

  • Payment processors who handle transactions to fulfill your orders

  • Advertising and analytics partners using tracking technologies

All third-party information is treated in accordance with this Privacy Policy.

How We Use Your Personal Information

Providing Products and Services
To process payments, fulfill orders, manage accounts, arrange shipping, handle returns and exchanges, and enable reviews.

Marketing and Advertising
To send promotional communications and show relevant ads across platforms.

Security and Fraud Prevention
To detect and prevent fraudulent or malicious activity.

Communicating with You
To provide customer support and improve our Services.

Cookies

We use cookies to operate and improve our Site. For details on Shopify-related cookies, visit:
https://www.shopify.com/legal/cookies

You can manage cookie preferences through your browser settings, though disabling cookies may affect site functionality.

How We Disclose Personal Information

We may disclose personal information:

  • To vendors and service providers (payment processors, fulfillment, analytics)

  • To business and marketing partners (including Shopify)

  • With your consent

  • To affiliates within our corporate group

  • To comply with legal obligations or business transactions

We do not use sensitive personal information to infer personal characteristics.

User Generated Content

Any reviews or content you post publicly on the Services will be accessible by others. We are not responsible for how others use this information.

Third Party Websites and Links

We are not responsible for the privacy practices or content of third-party websites linked on our Site.

Security and Retention

No system is completely secure. We retain personal information only as long as necessary to provide Services, comply with legal obligations, or enforce policies.

Your Rights and Choices

Depending on your location, you may have rights to:

  • Access your personal information

  • Delete or correct your data

  • Request data portability

  • Restrict or withdraw consent

  • Opt out of marketing communications

We will not discriminate against you for exercising your rights.

International Users

Your personal information may be processed outside your country, including in the United States. Where required, we rely on approved transfer mechanisms such as Standard Contractual Clauses.